Terms & Conditions

Welcome to GoKem! By using our platform to book or provide cab services, you agree to the following terms:

1. Service Use
GoKem offers a platform to prebook cabs operated by verified drivers affiliated with authorized taxi associations. We facilitate connections between passengers and drivers but do not directly operate vehicles.

2. Booking & Payments

• Bookings must be made in advance through the GoKem platform.

• Fare estimates are shown upfront. Final fares may vary due to route or wait times.

• Pre-payment or booking confirmation may be required to secure your ride.
  

3. User Responsibilities

• Passengers must provide accurate pickup/drop details and be punctual.

• Drivers must keep their documents, availability status, and service standards up to date.

• Misuse of the platform, abuse, or fraudulent activity will lead to suspension.
  

4. Cancellations & Delays

• GoKem is not liable for Cancellations by users or drivers.

• GoKem is not liable for delays caused by traffic, weather, or third-party issues.
  

5. Liability Disclaimer
GoKem acts only as a facilitator. We are not responsible for vehicle condition, driver behavior, or ride outcomes. Any disputes should be resolved directly with the concerned party.

6. Changes & Updates
We may update these Terms from time to time. Continued use of the platform means you accept the latest version.

7. Contact Us
For support or queries, contact: hello@gokem.in