At GoKem, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our platform for pre-booked cab and related transportation services. By using GoKem, you agree to the practices described in this policy.

1. Information We Collect

When you book a ride, make an enquiry, or register as a driver partner, we may collect certain information necessary to provide our services effectively. This includes:

• Your name, mobile number, and contact details

• Pickup and drop-off locations

• Travel dates, time slots, and vehicle preferences

• Payment-related details (where applicable)

• Driver partner information such as driving license details, vehicle registration, permits, insurance status, and taxi association membership

We may also collect limited technical data such as device type or communication records when you interact with our platform via website or messaging services.

2. How We Use Your Information

Your information is used solely to facilitate and improve our services. Specifically, we use it to:

• Confirm, manage, and coordinate bookings

• Connect passengers with suitable and available drivers

• Share essential ride details with the assigned driver

• Provide booking confirmations, updates, and customer support

• Improve service quality, safety standards, and user experience

We may also use aggregated, non-personal data for operational analysis and service improvement.

3. Information Sharing and Disclosure

GoKem does not sell, rent, or trade your personal information to third parties. Limited booking-related details are shared with drivers strictly for ride fulfillment purposes.

We may disclose information if required by applicable law, government authorities, or to protect the safety, rights, and integrity of our users or platform.

4. Data Security

We implement reasonable technical and organizational security measures to protect your information against unauthorized access, misuse, loss, or disclosure. While we strive to safeguard your data, no digital platform can guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to fulfill booking obligations, resolve disputes, comply with legal requirements, or enforce our policies.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at hello@gokem.in. We will respond to reasonable requests in accordance with applicable laws.

7. Updates to This Policy

GoKem reserves the right to update this Privacy Policy periodically. Any changes will be posted on this page. Continued use of our platform constitutes acceptance of the updated policy.

Privacy Policy